A portal managing our partner relationships…it’s CONNECT !
Modern, intuitive and professionnal, the CONNECT portal is the link between our teams and our partners.
All incidents are managed and centralised within the portal which is also a knowledge base (release notes, installation guides, functional presentations…) and shared workspace with our partners.
- 1,100 tickets processed in 2018 (+ 44.2% compared to 2017)
- 331 registered contacts, from 127 organizations
- 50% of first responses in 1h, 71% in 8h and 83% in 24h
- 7514 consultations of 109 documents from the knowledge base
- 92 created posts
The login credentials have been sent to our partners by email. If however, you did not receive it, please do not hesitate to contact our support.