Doxense's blog

Better communicate with our partners !

A portal managing our partner relationships…it’s CONNECT !

 

CONNECT_MD

 

Modern, intuitive and professionnal,  the CONNECT  portal  is the link between our teams and our partners.

All incidents are managed and centralised within the portal which is also a knowledge base (release notes, installation guides, functional presentations…) and shared workspace with our partners.

CONNECT it’s…

  • 1,100 tickets processed in 2018 (+ 44.2% compared to 2017)
  • 331 registered contacts, from 127 organizations
  • 50% of first responses in 1h, 71% in 8h and 83% in 24h
  • 7514 consultations of 109 documents from the knowledge base
  • 92 created posts

The login credentials have been sent to our partners by email. If however, you did not receive it, please do not hesitate to contact our support.

 

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